Brits Pet

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Response time

Within one working day, Monday to Friday. Weekend messages are usually answered on Monday morning.

Where we are

Brits Pet is a UK-based digital publisher. We trade online only — there’s no shop to visit.

Before You Write

These Three Cover Most Messages

If one of them solves it, you’ll have your answer faster than we can reply.

Check your spam and promotions folders first — automated emails frequently land there. If it’s genuinely missing, email us from the address you paid with and we’ll resend it straight away.

Yes. Buy it as normal and forward the download email to whoever it’s for, or get in touch and we’ll send them the link directly on a date you choose.

Two young puppies - the puppy blues are common in the first weeks

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